Payment

Payment Methods

We accept Visa (inluding Electron), Mastercard, Switch, Maestro, Solo and Delta cards.

Can I order online securely?

We are fully committed to providing full security on our on-line service. We use Secpay to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that it cannot be read by third parties. (For Netscape click the 'security' icon on the tool bar and check the SSL2 and SSL3 boxes. For Internet Explorer go to view, menu, find 'Internet Options' click on 'Advanced' and check the SSL2 and SSL3 boxes. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.)

Important Notice about website security for IE 7.0 browser users.

If you are a user of IE 7.0 you will notice the address bar in your browser is showing a secure "https" address but no padlock. Please be assured that the site is still secure and encrypted with SSL technology. The invisible padlock is a known issue in IE 7.0 which Adobe and Microsoft are seeking to resolve. (The padlock is visible in all other browsers.)

Shipping

Then quick link into:

• Delivery promise
• Standard Charges
• I need my parcel redirecting  but am unable to do this via courier
• What happens to my parcel if I’m out while it’s delivered?

Delivery Promise

Our aim is to deliver your purchases to you within 2-3 working days (excluding weekends and Bank Holidays). However, there will be items that we need to source from our stores and these are shown with delivery times of 10-14 days.  Also, please allow slightly longer for the busier periods at Christmas and during the sales.

If for any reason we can't do this we'll get in touch to let you know what is happening and why. If there is a problem with the availability of your chosen goods our customer services staff will let you know the likely delivery date. (You also have the option of alternative products or a refund). Please allow additional time (up to 15 working days) for the delivery of special order items.

The parcel will not be left without a signature. Please provide us with a delivery address where the parcel can be signed for between the hours of 9:00am and 5:30pm. we are happy to arrange delivery to your place of work if this is convenient.

If you are out when our couriers call they will leave a card and you can phone to arrange a convenient time for redelivery. Our Courier will make 3 attempts to deliver. After the 3rd attempt goods will be shipped back to ourselves.

You can always email or ring our call centre on 02476 466461/2 to query your delivery charges.

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Standard Charges

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I need my parcel redirecting but am unable to do this via the courier.

We would advise that you contact the Mail Order Department on 02476 466461/2, please have your consignment number to hand and the alternative delivery address.

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What happens to my parcel if I'm out while it's delivered?

If you are out when our couriers call they will leave a card and you can phone to arrange a convenient time for redelivery. Our Courier will make 3 attempts to deliver. After the 3rd attempt goods will be shipped back to ourselves.

The parcel will not be left without a signature. Please provide us with a delivery address where the parcel can be signed for between the hours of 9:00am and 5:30pm. we are happy to arrange delivery to your place of work if this is convenient.

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